Privacy Policy

This Privacy and Cookie Policy outlines how Health Care 2000 Ltd (Aspen), “we,” “us,” or “our,” will use any personal information you provide to us, as well as how we will and will not use it.

This policy supplements our Terms of Website Use “Terms” [HYPERLINK] and sets out the grounds on which any personal information we collect from you or that you supply to us will be treated by us. If you have any questions about how we handle your personal information, please review the following carefully. Accepting this policy means that you have read and agreed to the terms and conditions of use of (“the Site”).

It is our policy to describe our relationship with you, the user of the Site and/or a customer who purchases goods through the Site, as “you” or “your.” Aspen is a company registered in the United Kingdom under company number 01573550 and whose registered office is Harnall Ln E Coventry, West Midlands CV1 5AE.

What personally identifiable information do we have about you?

This is a list of the types of information we may gather and use:

  • We are grateful for the information you share with us. To help us better serve you, we may collect information about you in a variety of ways, including through the completion of online forms or other direct communication with you. Included in this category are the e-mail and other contact information you supply when you register to use the Site, conduct a product search, make an online purchase, post a review, enter a contest, promotion or survey and notify us of a problem with the Site. Any and all of the aforementioned information, as well as any financial or credit card information you may provide, will be treated as strictly confidential by us.
  • We keep a record of everything you do online. We may automatically gather the following data on each of your visits to the site:
  1. technical information, such as your computer’s Internet Protocol (IP) address, login information, browser type and version, time zone setting, browser plug-in type and version, and the operating system and platform on which your computer is running; and
  2. Your visit, including the URL clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Your visit
  • Our knowledge is based on what we learn elsewhere. If you use any of our other websites or services, we may collect information about you. To avoid any confusion, you were given advance notice when the data was being gathered that it may be shared internally and mixed with other data acquired on the Site. As a result, we may receive information about you from third parties (such as business partners, subcontractors in technical, payment and delivery services and advertising networks), as well as from third parties (such as analytics providers, search information providers, and credit reference agencies).

E-mail correspondence you send us may also be kept on file by us. For quality assurance and monitoring, we reserve the right to record customer support hotline calls.

Policy relating to cookies

Cookies are used by the Site to identify you from other users. A decent browsing experience and better Site performance are both possible thanks to this.

Site cookies track how often visitors return to the site, the contents of their shopping bags and prior purchases, as well as offer personalised information. Web browsers install cookies on your computer’s hard disc so that they can keep track of how you navigate the internet.

As far as we are aware, cookies themselves cannot cause harm to your computer system. The cookies we create do not include any personally identifying information, such as credit card numbers, but the encrypted information they collect may be used by us to enhance your use of the Site. So, they assist us find and fix problems, or find similar things to display you when you’re surfing the internet.

The knowledge is put to use in many ways.

We use the information we get from or about you on the Site or in interaction with you to run and develop the Site.

The following is how we utilise your personal information:

  • Information that you share with us. This data will be put to good use:
  1. to fulfil our contractual commitments to you and to provide you with the information and goods you request from us;
  2. as a means of informing you of additional products that may be of interest based on your previous purchases and inquiries
  3. to provide you with information about products and services that we believe may be of interest to you, or to allow chosen third parties to do so;
  4. notification of changes to the Site; and
  5. because you and your computer will benefit from the best possible presentation of material from the Site.
  • We keep a record of everything you do online. This information may be used by us:
  1. as well as internal operations such as troubleshooting, analysis, testing and statistics and survey research; to run the website and internal operations
  2. in order to make the site more user-friendly and efficient for you and your machine;
  3. in order for you to engage in the Site’s interactive features, if you so want
  4. for the sake of the Site’s safety and security;
  5. to determine the efficacy of our advertising to you and others, and to deliver relevant advertising to you; and
  6. To provide you and other users of the Site with ideas and recommendations regarding products that may be of interest to you or them.
  • Our knowledge is based on what we learn elsewhere. It’s possible that we’ll combine this data with any other information you provide us or that we get about you. We may combine this data with the ones listed above and use it for the reasons stated (depending on the types of information we receive).

The sharing of your personal information.

In order to protect your privacy, we may share your personal information with any of our subsidiaries, our ultimate holding company, and its subsidiaries.

Third parties that we may share your information with include, but are not limited to,:

  • Contract partners, suppliers, and subcontractors for the execution of any contract we engage into with you are all of these.
  • Your personal information is needed by advertisers and advertising networks so that they can offer you and others with appropriate advertisements. Advertisers won’t be able to identify specific users in the data we give them, but we may give them aggregate statistics about our users. Advertisers may also utilise this type of aggregate information to better target their desired demographic. We may use your personal information to comply with our advertisers’ requests by presenting their advertisements to that specific target demographic, as we have done in the past.
  • We rely on third-party analytic and search engine optimization companies to help us make the Site better.

Your personal information may be shared with other parties:

  • Your personal information may be disclosed to a prospective buyer or seller of our business or assets if we sell or acquire such businesses and assets.
  • In the event that we are required to divulge or reveal your personal data in order to comply with any legal requirement, or in order to enforce or implement our Terms and other agreements, or to protect our customers’, others’, property rights, safety, or security. For the sake of fraud prevention and credit risk reduction, this involves exchanging information with other firms and organisations.

We keep your personal information in a secure location.

We reserve the right to transmit and retain the data we acquire from you outside of the European Economic Area (“EEA”). Employees from outside the European Economic Area (EEA) may potentially be involved in processing the data. These individuals may be responsible for a variety of tasks, including completing your order, processing your payment information, and providing customer assistance. You consent to this transmission, storage, or processing of your personal data by entering your information. You can rest certain that your personal information will be handled in line with this policy.

As a user, you are responsible for maintaining the confidentiality of any passwords you use to access restricted areas of the Site. When using a shared computer, we ask that you do not disclose your password with anybody.

Internet data transfer isn’t fully safe, unfortunately. Any communication of data to the Site is done at the user’s own risk; we cannot guarantee the security of your personal data. Once we’ve received your data, we’ll employ a variety of safeguards to keep it safe from unauthorised individuals.

You are entitled to know and use your rights.

If you do not want us to use your personal information for marketing reasons, please let us know. Prior to collecting your data, we will normally let you know if this is the case or if we intend to release any of your personal information to a third party for this purpose. On the forms we gather your data, you can exercise your right to avoid this processing by checking particular boxes. Contact us at [email protected] at any time if you wish to make use of this option at any time.

Links to and from the websites of our partners, advertisers, and affiliates may occasionally appear on the Site. Please be aware that these websites have their own privacy policies, and that we do not accept any responsibility or obligation for their policies if you visit any of these websites after clicking on one of our links. Before submitting any personal information, please review these policies.

Access to information

Your right to access personal information is guaranteed under the Data Protection Act 1998 (the Act). In line with the Act, you can exercise your right of access. In order to cover our expenses, we may charge an access fee of £10 for each request you make to see what personal data we have on file for you.

Our privacy policy has been updated to reflect these changes.

Our privacy policy may change in the future, and we will notify you via this website and email if necessary. Updates and modifications to our privacy policy will be posted here, so please check back often. If you continue to use the Site after the modifications have been implemented, you will be bound by any changes to these conditions.


If you have any questions, comments or requests regarding our privacy policy, please contact us at: [email protected]